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4.6 out of 5

"Beautiful place, friendly staff!!! " More

By a verified traveler on Fri 19 May 2023

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Hotel Description

4.5-star beachfront hotel near Tortuga Beach

On the beach

With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of La Isla Shopping Mall and 3 miles (5 km) of Cancun Convention Center. Kukulcan Plaza Shopping Mall and Tequila Museum are also within half a mile (1 km).

All-inclusive

A full-service spa, 6 restaurants, and 4 outdoor pools are all featured at this all-inclusive hotel. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Suite Ocean View Elite Club (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean Front Elite Club (U)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean View Elite Club (U)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Ocean View Elite Club (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Kukulkan - Adults Only - All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Riu Palace Kukulkan - Adults Only - All Inclusive

Everyone (3) Couples (4) Family (2)
5 out of 5

Posted by on Jun 19, 2023

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5 out of 5

Posted by on Jun 5, 2023

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5 out of 5
Beautiful place, friendly staff!!!

Posted by on May 19, 2023

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5 out of 5
New, clean and beautiful. Great staff that works so hard to make sure you have a pleasant experience. Beautiful, spacious beach which is where we liked to spend most of our time.

Posted by on Mar 2, 2023

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5 out of 5
Hotel Service Staff was Great. Breakfast & Lunch Buffet was Good. However in general, the food was mediocre.

Posted by on Feb 14, 2023

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4 out of 5
Need to work on restaurant availability other then the buffet. They fill up quickly and become unavailable as options for anyone wishing to eat between 1830 and 2100.

Posted by on Feb 6, 2023

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4 out of 5
The property is new, so everything is beautiful! Awesome pools with plenty of lounge chairs and the staff are friendly and welcoming! The issue is the food, mostly mediocre, but the specialty restaurants, there are 5, only have about 15 tables each and they don’t take reservations. On top of that, one is closed every night, and they are only open 6:30 to 9:30. We tried to go to the Japanese restaurant on our last night (it was closed the night before) at 6:45 and was told it was full for the night!! I don’t know what they will do when the resort is at capacity. We are not buffet fans, but it seems like that is what they are suited for. Probably won’t stay at another RIU, as we heard this same complaint from other people that stayed at their other resorts. If you don’t mind buffet food, it’s a beautiful place to stay. One more comment on the noise level, the resort is directly on the main drag, so you hear a lot of street noise in your room, and because of the open theater and lobby bar, the noise reverberates around the u-shaped resort and you hear everything in your room! We were on the 6th floor and it sounded like it was in our room!

Posted by on Jan 17, 2023

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3 out of 5
Construction outside the first night, we were told we could not get into another room for another day. TV in two rooms had issues connecting to streaming devices - maintenance could not fix. Spa is very overpriced, no towels or robes to use the hot tubs and steam room (use for free as part of the inclusive package), no amenities in the spa area in general. Lots of food options at buffet, but food was bland. No reservations at the restaurants -- first come first serve, very hard to get in.

Posted by , from Sebastopol on Dec 29, 2022

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5 out of 5
Staff is wonderful, cleanliness is excellent, the beach is amazing although a tad rough waters, there are two shopping malls within walking distance as well as a bank and convenience store next door. I would definitely come back to stay at the Riu Palace Kukulcan!

Posted by on Dec 14, 2022

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5 out of 5
Beautiful place

Posted by on Dec 11, 2022

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About the Riu Palace Kukulkan - Adults Only - All Inclusive

Location Boulevard Kukulcan km 12, Cancun, QROO 77500

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. The luxury Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in a common area. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. 55-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Body wraps
  • Aromatherapy treatments
  • Steam room in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Kukulkan - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Debit cards not accepted
  • Humane animal treatment
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Comprehensive food waste policy
  • Guests will receive an email with special check-in instructions
  • Comprehensive recycling policy
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Riu Latino
  • Riu Kukulkan Inclusive Cancun
  • Riu Palace Kukulkan Adults Only All Inclusive
  • Hotel Riu Palace Kukulkan Adults Only All Inclusive
  • Riu Palace Kukulkan - Adults Only - All Inclusive Hotel
  • Riu Palace Kukulkan - Adults Only - All Inclusive Cancun
  • Riu Palace Kukulkan - Adults Only - All Inclusive Hotel Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.