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4.4 out of 5

"The resort was very nice, comfortable and less busy and crowded compared to other resorts I have been to in Cancun. The ocean view from the room and o ... " More

By a verified traveler on Wed 14 Jun 2023

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Hotel Description

4-star beachfront aparthotel near Tortuga Beach

Beachside getaway

Your stay at this Zona Hotelera aparthotel places you within 2 miles (3 km) of La Isla Shopping Mall and Cancun Convention Center. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Chac Mool Beach is within 2 miles (3 km).

All-inclusive

This all-inclusive aparthotel features free water park access, a full-service spa, and 7 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 458 apartments also offer free WiFi and plasma TVs with cable channels. Other amenities include free minibar items, balconies, and room service.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$222* Per night/room Sep 4 - Sep 5

Suite, 1 Bedroom, Ocean View (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 1 King Bed, Accessible, Partial Ocean View (Partial Ocean View - ACK)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Wyndham Alltra Cancun All Inclusive Resort ratings based on 98 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wyndham Alltra Cancun All Inclusive Resort

Everyone (34) Couples (25) Family (31)
4 out of 5

Posted by on Jul 17, 2023

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Comment from Hotel Management

Aug 7, 2023 by Ignacio R General Manager

Dear CoryWe would really appreciate if you could give us your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

3 out of 5

Posted by on Jul 12, 2023

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Comment from Hotel Management

Aug 1, 2023 by Ignacio R Gerente General

Estimada Ma Corazón Agradeceriamos mucho que nos compartieras tus comentarios sobre tu estancia para poder mejorar y brindarte el servicio de 5 estrellas que mereces ¡Esperamos poder verte pronto de vuelta!Saludos

5 out of 5
This property is amazing. The staff is great, friendly and helpful. I will be back.

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jun 14, 2023 by Ignacio R General Manager

Dear KurtThank you so much for your comments! Hope to see you back very soon!Best regards

5 out of 5

Posted by on May 7, 2023

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Comment from Hotel Management

May 27, 2023 by Ignacio R. General Manager

Dear Janet!Thank you for your 5/5 score! We hope to see you back very soon!Best regards!

5 out of 5
We had a wonderful stay. We even extended 3 more nights. Diego at front desk was extremely helpful and courteous when we had a room mix up and we’re trying to switch. We started to keep track of other names as well, but everyone ended up being so friendly and helpful so we want to thank the entire staff for a great experience and making us feel like family. The food was good. The buffet had a great variety. The events were fun as well. The property and rooms were clean and comfortable. Would definitely return.

Posted by on Feb 21, 2023

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Comment from Hotel Management

Feb 21, 2023 by Ignacio R. - General manager

Dear Veronika. We really appreciate you visiting us and the time you invested in sharing your opinion with us.We hope you come back again very soon.Regards!

2 out of 5
Room flooded

Posted by on Feb 8, 2023

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Comment from Hotel Management

Feb 8, 2023 by Ignacio R. - General manager

Jonathan. Thank you very much for giving us the opportunity to host you and for taking a few minutes to share your comments with us.Of course we will take your recommendations into account to continue improving and offering the quality that distinguishes us.It has been a pleasure having you with us, we hope you will come back again in the near future.Regards!

4 out of 5
There was constant music and too many activities, it was loud in our room and by the pool, I would have enjoyed some more quiet time to hear the ocean. The property was well maintained and the service was wonderful.

Posted by on Jan 26, 2023

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Comment from Hotel Management

Jan 26, 2023 by Ignacio R. - General manager

Dear Judith. I would like to thank you for giving us the opportunity to host you and for taking a few minutes to share your comments with us.We are very happy to read that you had a very pleasant vacation and that you enjoyed the excellent service of our associates. Of course, I will share your kind words with them to continue motivating them.It has been a pleasure hosting you, we hope you will come back again in the near future.

5 out of 5

Posted by on Jan 16, 2023

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Comment from Hotel Management

Apr 28, 2023 by Ignacio R. General Manager

Dear Marcia!Thank you for your 5/5 score! We hope to see you back very soon!Best regards!

1 out of 5
I liked many things, but first and foremost, the staff at this property is AWESOME. Can't say enough great things about them. They are ALL GREAT!!!! Food: GREAT options. During the day you have many convenient options for food: Taco bar, ice cream/donut/pretzel bar, burger/hot dog truck, coffee bar with delicious coffee and healthy options, or you can go into the buffet and get a plate to go! Dinner you have a few restaurants PLUS buffet, which has MANY options!! Property: Clean, beautiful, great pool and beach set up for tanning or just relaxing, and 3 bars - one at pool, one at beach, one in lobby. Location: 10/15 min walk to nice, big mall. Can take the bus for 12 pesos/1 USD, but it's not a bad walk! Convenience store on the way for snacks and drinks! The two issues I had: First one a big one for me....we PAID for Ocean view premium suite with balcony. We got there and had the premium suite ocean view with NO balcony for us. They told me I could have one the next day so had to pack all my things the next day by noon and hand in keys and then come back at 3pm for a new room. Of course wasn't ready at 3pm so by 330pm got our new room. The new room was still considered a premium suite because same floor, was a smaller room, had a balcony but only partial ocean front. This was frustrating because I paid for a specific type of room and did not get it. Second - some wifi issues. For the most part worked, but was frustrating at times.

Posted by on Nov 12, 2022

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Comment from Hotel Management

Nov 14, 2022 by Ignacio R. - General manager

Sylvia. Thank you very much for visiting us and for taking the time to share your comments with us.Of course we will carefully review what you comment and correct any errors on our side, our goal is to offer memorable experiences to all our dear guests.It has been a pleasure having you with us, we hope you will come back again in the near future.

5 out of 5
Great location

Posted by on Nov 1, 2022

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Comment from Hotel Management

Nov 4, 2022 by Ignacio R. - General manager

Dear Melody. Thank you very much for visiting us and for the time you invested in giving us an excellent rating.We hope you will come back again in the near future.Kind regards!

About the Wyndham Alltra Cancun All Inclusive Resort

Location Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Surcharge for premium food items
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Wyndham Alltra Cancun All Inclusive Resort is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Wyndham Alltra Cancun All Inclusive Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean aparthotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Wyndham Alltra Cancun All Inclusive Resort offers 458 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun aparthotel provides complimentary wireless Internet access. Plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The aparthotel hosts a free manager's reception daily.

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.