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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star property
Carretera Cabeza de Toro, Punta Cana, La Altagracia 1-855-201-7819
3.6 out of 5
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See all 42 travelocity Reviews

"Overall 7.5/10 The hotel feels nice and new. Lots of food options and different bars to choose from. Food and drinks are honestly a 7/10, better than ... " More

By a verified traveler on Mon 07 Aug 2023

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Hotel Description

4.5-star beachfront property near Bavaro Beach

Beachside getaway

Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Downtown Punta Cana and San Juan Shopping Center are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$234* Per night/room Aug 31 - Sep 1

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Jetted Tub, Sea View

Bed Count 2 King Beds Maximum Occupancy 2 Max

Luxury Room, Pool Access

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Serenade Punta Cana Beach & Spa Resort - All Inclusive ratings based on 42 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Serenade Punta Cana Beach & Spa Resort - All Inclusive

Everyone (15) Couples (12) Family (13)
4 out of 5
Overall 7.5/10 The hotel feels nice and new. Lots of food options and different bars to choose from. Food and drinks are honestly a 7/10, better than what i expected but on par with other hotels. The staff was friendly and helpful, but I speak spanish, it's hard if you don't speak spanish. The room was cleaned and stocked with drinks daily. They also had shows every night. Now to the bad. Our air conditioner had a problem, it randomly had an error code F2, the only way to fix it is resetting the air conditioner electrical breakers. The first day I called, maintenance went and I saw how to fix it. It happened about 5 times, so I went and fixed it myself. This can be a super bad experience for anyone. The worst restaurant to eat at was The Cut. They gave my wife a fully burnt salmon. It was actually dumb how the chef gave it to the server when he knew it was fully burnt. They also gave me a raw chorizo. My steak was raw, medium, and well done at the same time, every cut had a different temp. And even when empty they took 1 hour to bring the food. Also, the xpand people can be a little persistent. Just say you don't want to be bothered, but say it in a grumpy way, if they see your friendly they will keep being persistent. They want to sell you a timeshare i believe.

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 7, 2023 by Anthony Adames (Social Media Manager)

hello Mr. Jadier It is a pleasure for us to communicate with you. Thank you for evaluating our services. We regret not having fully met your expectations, but we are working every day to improve in all aspects. Best Regards

5 out of 5
Loved the pool area and beach front

Posted by on Jul 25, 2023

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Comment from Hotel Management

Jul 26, 2023 by Anthony Adames (Social Media Manager)

Good morning, Mrs. Sofie thank you for choosing (Serenade Punta Cana Resort) as your vacation destination.We greatly appreciate your good assessment of our services; we are here to serve you.A cordial greeting.

1 out of 5
Choose another one… this place has the worst customer service ever. We have stayed at so many places and the people at this hotel had horrible attitude. They make you feel like youre bothering them, we were ignored so many times and had to stand there while they talked to each other. Food is horrible, rooms are dirty, towels are old, not much to do at the resort. No cleanliness! I ordered a drink the first night and it still had the previous person lipstick mark. I was advised to talk to customer service which I really didn’t want to do because so many things had happened already that I just felt like no matter what they did it wasn’t going to make it any better. We went over to customer service told them all the things that had happened to us the first day and they literally told me okay well thank you for letting us know. That was it! They don’t care about customers at this place. Save your vacation from being ruined and book another hotel. Oh and you will be constantly be harassed by guys that work there trying to sell you on other stays and excursions. Just go somewhere else!

Posted by on Jul 14, 2023

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Comment from Hotel Management

Jul 15, 2023 by Anthony Adames (Social Media Manager)

We appreciate that after your stay at Serenade Punta Cana, you wanted to share your opinion, this is very important because we can know the point of view of our customers and thus try to improve our service to them. Thank you for positively highlighting aspects of the hotel such as its facilities, dimensions and rooms. As for the hotel staff, we pride ourselves in offering a warm and 'from the heart' service, with the aim of bringing the world famous hospitality of the Dominican people to all our guests. We deeply regret that we were unable to do so in your case and offer our sincerest apologies.We also regret that our usually praised dining options were not to your liking. We note the importance of catering to different tastes, which we try to cover with our varied a la carte restaurants and our buffet.On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.

5 out of 5
I took a solo trip to the DR and stayed at Serenade from May 30-June 3. I honestly cannot say enough good things about this place. To start, the staff is very friendly. Yes, they get busy at times, but that is to be expected at check in an check out. But they were always so nice. Second, the resort itself is beautiful. The landscape, the pool area, the rooms, etc. Everything was nice and clean. Third, the beach was beautiful, and so was the water. I read reviews before booking, and people complained about the beach and seaweed, but I did not see any seaweed, which is not something they can control anyway. Also, I read that the gym did not open until 8am, well, they must be listening to our reviews, because the gym opened at 6am, which was perfect for me! I saw a lot things that they were doing to correct issues from reviews that I have read, and I think that is amazing! Truly, cannot recommend this place enough!

Posted by on Jun 5, 2023

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Comment from Hotel Management

Jun 9, 2023 by Serenade Management Team.

Dear Jennifer,It is a delight for us to know that your stay in our hotel was as pleasant as you tell us. Your comment makes us feel proud of the work we have done, with the sole purpose of satisfying the needs of our guests. We will pass on your review to the hotel staff so that they can also participate in it. See you soon!Warm regards,

5 out of 5

Posted by on Jun 2, 2023

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Comment from Hotel Management

Jun 23, 2023 by Equipo de Dirección de Serenade Punta Cana.

Estimado Patience,Muchas gracias por su valoración así como por su elección en nuestro Serenade Punta Cana.Es un placer saber que su estancia ha sido totalmente satisfactoria. Será un placer recibirles nuevamente muy pronto por nuestro Serenade Punta Cana.Reciban un cordial saludo.

5 out of 5
I enjoyed the music,the pool area,beach. I feel that reservations are important to make early. However they should have a limit time for the reservations, ex: if its at 7pm and the guest gets there at 7:15pm,the guest on the waiting list,should be advised,or move on to the guest waiting in line to get in. Most of the time the restaurant was empty and they would turn guest away.

Posted by on May 10, 2023

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Comment from Hotel Management

May 15, 2023 by Serenade Management Team.

Dear Evelyn,We always like to receive good reviews from our customers, but we are even happier that our customers appreciate the effort and improvements we try to make year after year.In order to have a wide gastronomic offer, we offer our themed restaurants for dinners. In order to offer an optimal and personalized service we limit the number of people per service for an unbeatable experience. In the same way, whenever we have availability we always let the guests into the restaurant. We are sorry if this has been a misunderstanding.It will be a pleasure to welcome you again very soon so that you can spend other excellent days.Kind regards.

1 out of 5
Very disappointed. At arrival staff was not informative about the property. No paper maps available i was only pointed to a QR code and for folks not tech savvy it's annoying. We had to walk around aimlessly just to learn for ourselves where the gym, spa, restaurants, towel pick up etc were . I was also upset about dinner reservations for the restaurants. We learned much too late that we could have reserved 3 nights in advance so we missed out because they fill up quickly. Buffet food was good. The fruit and salad bar were amazing. Kids loved the burgers and pizza. Restaurant food was bad and the wait is ridiculous. Many times we stopped at buffet after the restaurant. Majority of the workers give the vibe that they're miserable. No smiles no interaction it's very sad. Not inviting at all. I will not return to this place because the hospitality is lacking. Rooms are huge and super hip and clean. Pools are big and plenty of seating. The beach was disappointing kids did not go in. Lots of seaweed. Nothing the property can do though it's just the location. They try very hard to clear the seaweed. From sunrise to sunset there are people raking seaweed.

Posted by on Apr 22, 2023

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Comment from Hotel Management

Apr 22, 2023 by Serenade Management Team.

Dear Juan ,We have a general information QR with all the information regarding opening hours, menus, facilities, preferential services, weekly planning of activities, policies of our complex and much more. This information can also be found on the key holder we give out at the check-in entrance, as well as at numerous locations throughout the hotel. We are sorry if this has been misinterpreted.We appreciate the comment of appreciation for our food, we try to offer a wide range of both buffet and themed dining options with a variety of high quality food for our guests.We are really sad to know that your stay with us has not been up to par with the levels of service which we aim to achieve, and for this, we can only offer you our most sincere apologies. We are truly saddened to know that we did not deliver our usual warm and personalized service.Likewise, while we understand that there is no second chance for a great first impression, we would like to welcome you back on a future occasion and provide you with the service we pride ourselves on offering.Kind regards.

1 out of 5
I have never been a person to write a review until now: Pros: Property was good size and you were close walking distance to everything. Property was clean except there were cat roaming everywhere. Cons: staff was uninviting, attention to deal was lacking, food was always cold and we found a worm in our food. You spend a lot of time waiting when you are to be enjoying your vacation. You have to stand in line to make dinner reservations and can take up to 20-30 mins to get that completed bc only one staff member working. Dinners take hours when there is barley anyone in the restaurant and your food isn’t even warm.They are super stingy on towels and wash clothes for your room. We had a family of 4 and they would leave us 1 towel and 0 wash clothes, so we always had to ask for more. Absolutely no food service at the pool other then you could get drinks at the swim up bars. But they had plenty of staff roaming around picking up plastic cups or trying to sell you in an excursion. The gym smelled so bad. We walked in and had to walk right back out. I know it’s a gym, but it was so bad. Not an inviting place for vacation. The customer service is not there and I will never recommend this place. Stay somewhere else.

Posted by , from BRANDON on Mar 23, 2023

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Comment from Hotel Management

Mar 25, 2023 by Serenade Management Team.

Dear Melissa,Thank you for choosing our resort and for taking the time to share your opinion. We regret that some aspects have given you the wrong impression.On the one hand, we would like to comment that we are in a magical location surrounded by vegetation and fauna. As you know, the Dominican Republic is a tropical country surrounded by nature, this is what makes it magical as well as its people. We also perform periodic fumigations with certified companies as well as routine inspections.We are disappointed to know that your stay with us has not been up to par with the levels of service which we aim to achieve, and for this, we can only offer you our most sincere apologies. We are truly saddened to know that we did not deliver our usual warm and personalized service.Regarding the food in the pool, this is for hygiene reasons, as you will understand we do not allow eating in the pool because of debris that may fall into the water, which would prevent the maximum enjoyment of our guests in the pool.We are sorry for this impression about the gym, please note that the gym is cleaned several times a day both before opening and during opening hours. We also provide towels for the use of the machines as well as hydroalcoholic gel.We understand that there is always room for improvement and our guest experience plays a key role in this continuous process towards service excellence.On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.Kind Regards.

3 out of 5
The grounds and lobby were beautiful. The pool off the room was lovely. The restaurants were good - the waitstaff were very friendly and accommodating. Many of the other staff were not friendly and we tried to tip everyone - felt like they didn’t like Americans. The room had a window in the shower (not appropriate for families) and it leaked into the room. The towels were in poor condition. No facecloths which was odd. You were only allowed two beers in minibar per day. Room service was very limited and no alcohol was available for delivery. It was challenging when I had a child with me who napped so we couldn’t leave the room at times. The resort allowed guests to claim their pool/beach chairs hours before the pool opened. We saw many seats not in use but “claimed” with towels. It should be first come, first serve. Wine at dinner was by bottle (unless you drank house wine) and was an extra fee. There was no food/drink service by pool. You had to go to buffet or wait at bar for drinks. This hotel is not 5 stars. There was tons of seaweed that the hotel did their best to manage. It was incredibly windy most days. Those factors made the beach unusable most days.

Posted by on Feb 25, 2023

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Comment from Hotel Management

Mar 7, 2023 by Serenade Management Team.

Dear Jessica,Thank you very much for your comment and for mentioning the aspects you liked about the hotel such as the main lobby, the Swim Out room pools and the restaurants. We take note of your constructive criticism and suggestions, with which we will try to improve certain aspects of our daily operations for the greater satisfaction of our guests.Kind regards,

4 out of 5
Poor service, food in the restaurants was cold so many times. Hard to communicate with the staff, they don’t speak English!. Hotel grounds are nice and clean, good beaches.

Posted by on Jan 31, 2023

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Comment from Hotel Management

Feb 5, 2023 by Serenade Management Team.

Dear Mariola,Thank you for choosing and sharing your opinion about your recent stay at Serenade Punta Cana Beach & Spa Resort. The comments of our guests are the best incentive for our continuous improvement.We thank you for your comments about our facilities, cleanliness and the beach. We work hard to keep them in the best possible conditions for the total enjoyment of our dear guests.We are disappointed to know that your stay with us has not been up to par with the levels of service which we aim to achieve, and for this, we can only offer you our most sincere apologiesWe thank you again for your visit and look forward to welcoming you again.Kind regards.

About the Serenade Punta Cana Beach & Spa Resort - All Inclusive

Location Carretera Cabeza de Toro, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Scuba-diving lessons
  • Spa/beauty facilities and services

  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Premium food items included
  • One or more venues limit dining availability
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Room service during certain hours

Property Features

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Buffet Principal - Onsite buffet restaurant.

Restaurante SteakHouse - Onsite diner. Open daily.

Restaurante Italiano - Onsite theme restaurant. Open daily.

Restaurante Japones - Onsite theme restaurant. Open daily.

Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. On-site PCR COVID-19 testing is available for a DOP 10000 fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee. This property affirms that it adheres to the cleaning and disinfection practice of: Safe Travels (WTTC - Global); COVID-19 Guidelines (WHO); SGS (3rd party expert - Global); CovidClean (Safehotels - global expert); COVID-19 Guidelines (CDC); Bureau Veritas (3rd party expert - Global).

  • Grey water recycling system
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serenade Punta Cana Beach Spa Resort
  • Serenade Punta Cana Beach Spa Casino Resort
  • Serenade Punta Cana Beach Spa Casino Resort All Inclusive

You should know

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.