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Moon Palace Cancún - All Inclusive

4.5-star property
Carretera Cancun-Chetumal Km. 340, Cancun, QROO 1-855-201-7819
3.4 out of 5
See all 16 travelocity Reviews

"Everything was amazing about this place. " More

By a verified traveler on Wed 29 Mar 2023

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Hotel Description

4.5-star beachfront property near Moon Palace Golf Club

Beachside getaway

You'll be within 3 miles (5 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach and El Rey Ruins are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a golf course, a full-service spa, and a nightclub. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and free supervised childcare is an added bonus.

Junior Suite Golf Course view, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max
$344* Per night/room Sep 4 - Sep 5

Two Bedroom Suite Golf Course View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Governador Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms - Kids eat and stay free

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, Jetted Tub, Ocean View - Kids eat and stay free

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Jetted Tub, Garden View -Kids eat and stay free

Bed Count 1 King Bed Maximum Occupancy 4 Max

Moon Palace Cancún - All Inclusive ratings based on 16 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (8) Couples (1) Family (4)
5 out of 5
Beautiful Resort!!

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 5, 2023 by Moon Palace Cancun

Dear Susan;It has been a pleasure to welcome you, thank you for choosing Moon Palace Cancun.We are happy to learn that our facilities and services met your expectations, we appreciate the time you took to share your positive comments.We remain at your service and look forward to welcome you back.Best regards,

1 out of 5

Posted by on Apr 24, 2023

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Comment from Hotel Management

May 15, 2023 by Moon Palace Cancun

Dear Ramesh;We are sorry to learn that we did not meet your expectations.Your feedback is very important to us, please do not hesitate to contact us if there is anything we can assist you with.We remain at your service.Regards,

5 out of 5
Everything was amazing about this place.

Posted by on Mar 29, 2023

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Comment from Hotel Management

Mar 29, 2023 by Moon Palace Cancún

Dear Kelsey. Thank you so much for giving us a perfect rating as a reflection of your tremendous time spent at the property. It was an incredible experience to have served you and we would be delighted if given the opportunity to welcome you back on future visits. We would love the opportunity to host you again and carve the perfect service and vacation memories you deserve. Best regards,

2 out of 5

Posted by on Jan 9, 2023

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Comment from Hotel Management

Mar 6, 2023 by Moon Palace Cancún

Dear Dhananjay. First and foremost, you may rest assured that this information has been provided to the departments involved, and proper measures will be taken. To Palace Resorts, our guests satisfaction is our utmost priority and we strive to be the best in all aspects. You may rest assured that we take all of our valued guests comments with utmost importance and based on such. We regret to learn to do to the high season we have experienced an increase in wait time to access our restaurants, we would certainly work hard to reduce the waiting time. We want to thank you for sharing your kind feedback. We appreciate any constructive criticism that could help us. We want to thank you for sharing your kind feedback. Once again, we appreciate the time you took to let us know your perception.

5 out of 5

Posted by on Jan 7, 2023

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Comment from Hotel Management

Mar 6, 2023 by Moon Palace Cancún

Dear Joseph. On behalf of Moon Palace Cancun Staff we would like to thank you for sharing us your rate. It is always much appreciated when our guests take the time to let us know their experiences at our Resort. Best regards,

3 out of 5
The property is great. Very bad beach. I haven't seen an upscale resort on a badly beach before. The Staffs are just excellent, extremely nice. The foods are just not good. Not as I expected from a high end resort. Not too many varieties. Drinks are fantastic. Hard to get drinks at some areas (Sunrise Pools). Overall, I will not return to the resort. Will be at some other resort at same locations.

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 11, 2022 by Moon Palace Cancun

Dear HOANG, Your valuable feedback plays an important role for us since we strive to improve with each stay, as well as we are committed to the total satisfaction of our guests, we regret to learn that you encountered some inconvenient during your stay with the beach and food. e thank you for sharing your observations and please be assured that we working on corrective and improvement actions in order to provide the positive experience that our guest expect from us. We remain at your service and please do not hesitate to contact us if there is anything that we may assist you.

5 out of 5
The staff went out of their way to make you happy.

Posted by on Apr 13, 2022

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Comment from Hotel Management

Apr 13, 2022 by Moon Palace Cancún

Dear Long Ngoc Van, Thank you for choosing Moon Palace Cancun. Nothing is more important to us than your satisfaction as a guest and we look forward to welcoming you back soon. Best wishes,

1 out of 5

Posted by on Mar 9, 2022

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5 out of 5
Hotel and stuff is excellent

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 12, 2021 by MOON PALACE CANCUN

Dear Sam, Thank you for staying at Moon Palace Cancun. We appreciate very much the kind review you shared about us, please know that it has been a pleasure to have you as our guest, and we are truly glad to know you had a perfect stay. Kind regards.

4 out of 5

Posted by on Sep 28, 2021

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About the Moon Palace Cancún - All Inclusive

Location Carretera Cancun-Chetumal Km. 340, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing
  • Tennis
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 2036 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. Beds feature premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 11:00 AM. The property hosts a free manager's reception daily.

Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.

Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a marina, and complimentary bicycles. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Motor boating nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Personal motor watercraft nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Water sports equipment
  • Scuba diving nearby

Spa Services

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 36
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Moon Palace Cancún - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that guest safety measures are currently in place. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 3
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (roundtrip)
  • Airport shuttle fee per child: MXN 1000 (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.