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Hilton Garden Inn Chicago Downtown/Magnificent Mile

3-star property
10 E Grand Ave, Chicago, IL 1-855-201-7819
4.0 out of 5
Very good!
See all 21 travelocity Reviews

"I discovered a petrified strip of bacon underneath the curtains along with other general filth. It was obvious then that the cleaning staff does not ... " More

By a verified traveler on Sat 29 Jul 2023

Points Of Interest

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Hotel Description

3-star hotel near Millennium Park

Heart of Chicago

Within a 10-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Chicago Riverwalk. Also, Chicago Theatre is within half a mile (1 km) and Millennium Park is within 2 miles (3 km).

Dining, fitness center

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and perks like free WiFi. Self parking, a business center, and express check-out are also offered.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Sep 4 - Sep 5

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

One King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Chicago Downtown/Magnificent Mile ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Chicago Downtown/Magnificent Mile

Everyone (8) Couples (5) Family (2)
4 out of 5

Posted by on Jul 31, 2023

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Comment from Hotel Management

Aug 4, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

3 out of 5
I discovered a petrified strip of bacon underneath the curtains along with other general filth. It was obvious then that the cleaning staff does not thoroughly clean the rooms....straighten and give the appearance of clean is all they do.

Posted by on Jul 29, 2023

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Comment from Hotel Management

Jul 30, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

5 out of 5
Great location

Posted by on Jul 26, 2023

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Comment from Hotel Management

Jul 27, 2023 by cmailey

Glad to hear you enjoyed your stay with us.

5 out of 5
The room seem very up to date. The bathroom was somewhat small, but had the BEST water pressure in the shower. Incredible

Posted by , from PRAIRIE VILLAGE on Jun 14, 2023

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Comment from Hotel Management

Jun 23, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

4 out of 5

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jul 6, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

1 out of 5
They wouldn’t let me check in since I wasn’t 21. I drove 5 hours to the hotel just to get turned down. They wouldn’t cancel or refund the reservation and me and my friend had to search for a place to stay. We’re lucky there was an available AirBnB nearby. Nowhere on the booking site said you had to be 21 or older to check in. We were very disappointed.

Posted by on May 27, 2023

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Comment from Hotel Management

May 27, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

5 out of 5

Posted by on May 13, 2023

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Comment from Hotel Management

Jun 3, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

4 out of 5
The room was clean. We waited over an hour for clean towels. Front desk was friendly.

Posted by , from Metropolis on May 8, 2023

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Comment from Hotel Management

May 10, 2023 by usman

Thank you so much for your candid feedback! We Will address the issue you mentioned. Looking forward to welcoming you back sometime soon

4 out of 5
Pool was great! Beds comfortable. Did not anticipate having to pay a high price for parking.

Posted by on Nov 6, 2022

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Comment from Hotel Management

Dec 22, 2022 by usman

Thank you so much for your candid feedback! . Looking forward to welcoming you back sometime soon!

5 out of 5
This hotel was recommended to us by a coworker and her mother. I figured if they felt safe then probably a good choice. We were pleased with our choice. We would stay again

Posted by , from Oakley on Oct 16, 2022

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About the Hilton Garden Inn Chicago Downtown/Magnificent Mile

Location 10 E Grand Ave, Chicago, IL 60611

Property Features

Hilton Garden Inn Chicago Downtown/Magnificent Mile offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Hilton Garden Inn Chicago Downtown/Magnificent Mile. Parking is available for a fee.

  • 361 guestrooms or units
  • 23 levels
  • Built in 1999
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Grand Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Chicago Downtown/Magnificent Mile offers 361 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Weber Grill - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 69.00 per day (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Chicago Downtown Magnificent Mile
  • Hilton Garden Inn Hotel Chicago Downtown Magnificent Mile
  • Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Downtown/Magnificent Hotel
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Downtown/Magnificent Mile
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Hotel
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Chicago
  • Hotel Hilton Garden Inn Chicago Downtown/Magnificent Mile
  • Hilton Garden Inn Chicago Downtown/Magnificent Mile Chicago
  • Hilton Garden Inn Chicago Downtown Magnificent Mile
  • Hilton Magnificent Mile

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.