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Sheraton Maui Resort & Spa

4-star property
2605 Kaanapali Pkwy, Lahaina, HI 1-855-201-7819
3.9 out of 5
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See all 30 travelocity Reviews

"Property was beautiful but $40 spa fee was outrageous. Also my wife’s skin was chemically burned during facial service. No response to complaint. " More

By a verified traveler on Mon 01 May 2023

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Hotel Description

4-star beachfront resort near Kaanapali Beach

On the beach

With a stay at this Lahaina resort, you'll be well placed to visit Kaanapali Beach and Whalers Village, both within half a mile (1 km). May's Beach and Black Rock are also within half a mile (1 km).

Full-service spa, 24-hour fitness

A full-service spa, 5 restaurants, and 3 outdoor tennis courts are all featured at this smoke-free resort. Families will appreciate the lazy river and onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Room, 1 King Bed, Non Smoking, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$639* Per night/room Aug 27 - Aug 28

Room, 2 Double Beds, Non Smoking, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Maui Resort & Spa ratings based on 30 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Maui Resort & Spa

Everyone (14) Couples (6) Family (9)
4 out of 5
Property was beautiful but $40 spa fee was outrageous. Also my wife’s skin was chemically burned during facial service. No response to complaint.

Posted by on May 1, 2023

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5 out of 5

Posted by on Nov 23, 2022

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4 out of 5
Excellent location on the best beach in Kaanapali. Black Rick is right there with the best snorkeling. Pool is very nice but chilly. It’s not heated. This hotel has dated rooms. Some are worse than others. It’s overpriced for certain. But you’re paying for location. They have a nice workout facility if that’s important. The food is very mediocre but there are plenty of other places to eat within walking distance. Pool bar is convenient but again drinks were not great. Watery and tasteless.

Posted by , from Eugene on Dec 15, 2021

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5 out of 5
We will definitely come back again. Friendly and professional staff.

Posted by on Nov 19, 2021

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2 out of 5
When booking I specifically asked for a king size bed and when checking in I was told they didn't have any more. Frustrating.

Posted by on Jul 9, 2021

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5 out of 5

Posted by on May 21, 2021

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5 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

Apr 30, 2021 by GM

Aloha, Mahalo for staying at Sheraton Maui Resort & Spa. Our guests' needs are indeed our top priority, and we are glad this was apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you visit our beautiful island. Mahalo, Kalai Asuela, Guest Experience Manager

4 out of 5
Location was great - best part of the beach strip, in my opinion. Resort and options on site were great too. I wasn’t impressed with the additional resort fee of nearly $35 a day - we already paid a high price per night to stay there. Also, $25 a day to self park - are you kidding me?! What a rip off & way to just make money. I don’t mind paying a bit more, but a one time fee is more appropriate for a paying hotel guest. Finally, a breakfast price of $35 a plate is ridiculous. My wife and I ate dinner at some nice place along the strip and in town for the same price, or less, than the breakfast. Crazy....

Posted by on Jan 11, 2020

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3 out of 5
The beach front property is very appealing, but they definitely need to upkeep tiles in the pool were broken there were a ton of wholes in the fake rocks surrounding the pool. The showers weren’t working so there was a ton of sand in the pool.

Posted by on Dec 19, 2019

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3 out of 5
It was just ok. Expected more from a Sheraton. The food was not good and very expensive. Pool was also cold.

Posted by on Dec 7, 2019

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About the Sheraton Maui Resort & Spa

Location 2605 Kaanapali Pkwy, Lahaina, HI 96761

Property Features

Sheraton Maui Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and a lazy river. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this resort measures 42307 square feet (3930 square meters) and includes conference space. An outdoor pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly Sheraton Maui Resort & Spa. For a fee, parking is available. This 4-star Lahaina resort is smoke free.

  • 508 guestrooms or units
  • 6 levels
  • 6 buildings
  • 5 dining venues
  • 3 bars or lounges
  • 42307 sq ft of conference space
  • 3930 sq m of conference space
  • Built in 1963
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Lazy river
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lahaina Sugar Cane Train Station (5.7 km / 3.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Maui Resort & Spa offers 508 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to lanais. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Private lanai
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Teppan-yaki Dan - This restaurant serves dinner only. Reservations are required.

The Sandbar - This restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Open daily.

Cliff Dive Grill - This beach restaurant serves lunch and dinner. Open daily.

Mai Tai Bar - Overlooking the ocean and pool, this bar serves lunch only. Open daily.

Coral Reef - This restaurant serves breakfast and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include outdoor tennis courts, a lazy river, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Surfing/bodyboarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is open daily.

  • Hot stone massage
  • Prenatal massage
  • Number of treatment rooms 7
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - 069-973-6064-01

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is 069-973-6064-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Electrostatic spray is not used for disinfection
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - 069-973-6064-01
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.97 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 39 per night (in/out privileges)
  • Covered valet parking fee: USD 49 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maui Sheraton
  • Maui Sheraton Resort
  • Sheraton Maui
  • Sheraton Maui Lahaina
  • Sheraton Maui Resort
  • Sheraton Maui Resort Lahaina
  • Sheraton Resort
  • Sheraton Resort Maui
  • Lahaina Sheraton
  • Sheraton Lahaina
  • Sheraton Maui Hotel Lahaina
  • Sheraton Maui Resort & Spa Lahaina
  • Sheraton Maui Resort And Spa
  • Lahaina Sheraton
  • Sheraton Maui Resort & Spa Lahaina
  • Sheraton Lahaina
  • Sheraton Maui Resort And Spa
  • Maui Sheraton
  • Sheraton Maui Resort Spa
  • Sheraton Maui & Spa Lahaina
  • Sheraton Maui Resort & Spa Resort
  • Sheraton Maui Resort & Spa Lahaina
  • Sheraton Maui Resort & Spa Resort Lahaina

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.